Soholaunch provides a free online discussion forum, which is available to everyone --- regardless of whether you've purchased a license from us. After you've bought a license you can also submit priority support tickets via the partner area. Submitted tickets will have typically get a response back within 24-48 business hours (Monday-Friday not including holidays) and are handled through the partner area.

If you are an end-user or customer of an ISP, Hosting Company, or domain name registrar who has not purchased a license directly from us and you are seeking support assistance, you should check with your service provider first. Generally they will be able to address any issues you are having. Otherwise, please try one of the free support options listed above (search, users manual, tutorial movies, and community forums). You may also purchase a premium support package which will allow you to submit support tickets without purchasing a website/server license.